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Travel FAQ's

1. How do I register with eTI ?

If you want to register now, please click on "sign in" button upper left corner of your screen.

2. Why should I register with eTi ?

While you can book on as a guest user, we recommend you register with us to make the process faster and more convenient. You won't have to spend time typing your details every time you make a booking. You will also get priority access to our travel deals by email, before anyone else.


You can search for hotels online and proceed to make online payments to make reservations. However if you wish to make a offline reservation you are requested to kindly place the hotel / car or tour bookings through Fax (+91 - 22 - 26736100 ) or Email ( ) only. Verbal bookings shall not be entertained and will not be considered official.


All the payments have to be sent to us as per given payment time-limits. We shall not be responsible if the booking is released by the service provider if we don't receive your payments as per the given time-limits. The payment can be made online or either by bank transfer or cash or DD or by cheque (cheque payments accepted only 07 Days prior to check in date). In case if the payments are made through bank transfer the copy of the deposit slip / remittance slip should be faxed to us on 022 - 26736100. The payments shall not be considered received unless we receive the fax copy of the deposit slip.


Currently Service Tax of 1.236% is applicable on all hotel bookings and Service Tax of 3.09% is applicable on all package tours ( which either include meals, guides and transportation). The service tax is subject to change as per government policies.

6. General Check In / Check Out Timings ?

For Himachal Pradesh / Goa / Kashmir: 1200 Hrs For Uttaranchal / Rajasthan / Kerala: 1000 Hrs If arrival time is not mentioned, the reservations will be released at 1800 Hrs. Late check outs requests will be honoured subject to availability & on hotels discretion only. Above are the general timings which may differ from hotel to hotel.

7. Cancellation Policy ?

The normal cancellation applicable is as per follows: a) Before 30 days 10% of tour cost. b) Before 15 days 25% of tour cost. c) Before 07 days 50% of tour cost. d) Before 72 hours 100% of Tour cost. e) No Show 100% of tour cost. In case of Third Party Products, the rules relating to cancellation and the cancellation schedule prescribed by the concerned Third Party Service Provider would be applicable and in addition the Company shall have the right to claim service and communication charges. In addition to the above, in case of cancellation of tour by either party, the amount spent by the company on visas, medical insurance, POE, including administrative/service charges would be payable by the Client. If the total cancellation charges mentioned above exceed the amount paid by the Client, the balance amount would be payable by the Client. It is a clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of documents etc.

8. Refunds Policy ?

If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, the Company shall not be responsible to give any refund to the Client. However, it may at its sole discretion, give the refund based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, car / coach operators, etc. The decision of the Company on the quantum of refund shall be final. Refunds (if any) would be paid directly to the Client by the Company directly or through Branch office / Travel Agent / General Sales Agent / Preferred Sales Agent through whom the Client books. It would take at least 15 days to process the refund (if due). For cases where an airline ticket is issued, it would take at least 30 days to process the refund (if due). In case of refund in foreign currency component, the said refund shall be made in Indian Rupees only at the prevailing buying rate on the date of refund as per existing Rules and regulations. It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc due to any reason whatsoever.


The Company shall not be responsible and / or liable for any damages caused to the Client due to reasons beyond the control of the Company (Force Majeure / Vis Majeure). The Company shall, in no circumstances whatsoever be liable to the Client in case of: * Any loss of life, limb or property, sickness, delay, discomfort, additional expenses incurred by the Client, consequential loss and/or damage or any kind suffered by client howsoever caused arising out of any act, omission, default of any Independent Contractor or by any servant or agent employed by the Independent Contractor or third person who may be engaged or concerned in the provision of accommodation, meals, transportation, entertainment, refreshment, denial of entry to any place of worship, or any other service comprising the tour package. * Failure on the part of airline to accommodate passengers despite having confirmed tickets or cancellation or change of route or delay of flights. In any case, no liability on the part of the Company arising in any way out of this contract in respect of any tour, holiday, excursion facility shall exceed the total amount paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever. The immunities provided under this contract to the company shall be available to the Company's Managers, including Tour Managers, Employees, Servants and Agents but not to the Independent Contractors selected by the Company